AI is Here... Are You Ready? (Part 2)

From a Learning Leader's Perspective 

By Ron Ateshian, Senior Advisor, ESource Corporation

Need to read Part 1 first? Go here: AI is Here...Are You Ready? (Part 1)

Recap and Today’s Roadmap

AI is here. Are you ready? In part 1 of this article, we discussed the transformative potential of Generative-AI (Gen-AI) and Large Language Models (LLMs) while emphasizing the need for readiness in Learning & Development (L&D) and customer education. We also reviewed the role of Fractional Learning Leaders as key guides for organizations implementing Gen-AI effectively.

Today we will identify tools worth considering. We will describe the FARE process as a road-map for navigating this change. Finally, we will review key takeaways were provided to empower decision-makers and future Gen-AI users.

10 Tools Worth Considering for L&D

Based on the search results, several generative AI tools are gaining popularity in the L&D sector. Here are some of the most widely used Gen-AI tools in the field:

1. ChatGPT: This versatile LLM is being used across various L&D applications, from content creation to answering learner questions [5].

2. DALL-E: An AI image generation tool that can create custom visuals for learning materials [5].

3. Synthesia: A popular AI video generator that allows quick conversion of text to video content, useful for creating training videos [4][5].

4. Quizizz: This platform uses generative AI to help educators create engaging quizzes and assessments [5][6].

5. EdApp: A powerful tool that offers interactive learning experiences and features AI Create, which can generate entire courses based on short prompts [1].

6. 7Taps: A microlearning platform that enables the creation of mini-courses quickly, featuring AI video creation tools and AI-generated course drafts [1].

7. Quizgecko AI: A quiz generator that simplifies the process of creating assessments by generating quizzes from uploaded training materials [1].

8. HeyGen: An AI video creator that allows the production of training videos without large production budgets [1].

9. Zavvy AI: An AI-powered coach that offers personalized support and direction to employees, recommending relevant courses and providing feedback on professional development goals [1].

10. Tome: An AI tool that can turn ideas into engaging presentations, useful for converting existing training content into readable presentations [4].

These along with other tools are transforming the L&D landscape by automating content creation, personalizing learning experiences, and enhancing the overall efficiency of training processes. However, it's important to note that while these AI tools offer significant benefits, they should be used judiciously. L&D professionals should focus on using AI to support and enhance their work rather than replace human expertise entirely [1][4]. Additionally, it's crucial to review AI-generated content for accuracy and appropriateness before implementation in learning programs [5].

Action Plan: Use a FARE Process for Getting Started

Implementing Gen-AI for L&D and customer education initiatives can significantly enhance business outcomes. Start by selecting the right Fractional Learning Leader at an organization like eSource. Our FARE Process, (Familiarize, Assess, Recommend, and Execute), is a clear, actionable plan for business leaders to explore and implement Gen-AI at your L&D org with fractional learning leader support:

FAMILIARIZE

1. Understand Business Objectives:

• Meet with key stakeholders to understand and document the specific business objectives related to L&D and customer education.

• Define success metrics and desired outcomes from Gen-AI and implementation.

2. Research Gen-AI Solutions:

• Conduct market research to understand the landscape of Gen-AI tools and platforms suitable for L&D and customer education.

• Organize informational sessions or demos with leading Gen-AI vendors to gain insights into their offerings.

3. Educate the Team:

• Initiate AI literacy programs for leadership and teams to build foundational knowledge about Gen-AI and its potential benefits.

• Share case studies and success stories from other organizations to illustrate the practical applications and advantages of Gen-AI.

ASSESS

1. Skill Gap Analysis:

• Conduct a comprehensive assessment of current workforce capabilities and identify skill gaps that need to be addressed to leverage Gen-AI effectively.

• Use surveys, interviews, and performance data to gauge readiness and identify training needs.

2. Evaluate Solutions:

• Pilot selected Gen-AI tools in a controlled environment to assess their fit with your organization’s needs and objectives.

• Gather feedback from pilot users and analyze data to determine the effectiveness and user satisfaction with the tools.

3. Cultural Readiness:

• Assess the organization's cultural readiness for AI adoption through surveys and focus groups.

• Identify potential resistance points and areas where additional support or communication may be needed.

RECOMMEND

1. Develop a Strategy:

• Based on the assessments, develop a comprehensive strategy for Gen-AI implementation, including objectives, timelines, and resource requirements.

• Include a detailed plan for addressing identified skill gaps through targeted training programs.

2. Stakeholder Buy-In:

• Present the strategy to key stakeholders, including the potential benefits, costs, and expected ROI.

• Address any concerns and incorporate stakeholder feedback into the final strategy.

3. Select Tools and Partners:

• Recommend the best-fit Gen-AI tools based on pilot results and organizational needs.

• Identify and recommend potential fractional learning leaders with the right expertise and experience to support the implementation.

EXECUTE

1. Implementation Plan:

• Develop a detailed execution plan outlining steps, responsibilities, and timelines for the Gen-AI implementation.

• Assign roles and responsibilities to ensure accountability and smooth execution.

2. Upskill Workforce:

• Launch customized training and development programs to upskill employees in using the selected Gen-AI tools.

• Offer continuous learning opportunities and resources to ensure ongoing skill development.

3. Monitor and Adjust:

• Establish metrics and KPIs to monitor the progress and impact of the Gen-AI implementation.

• Conduct regular reviews and gather feedback to make necessary adjustments and improvements.

4. Foster an AI-Ready Culture:

• Continuously promote AI literacy and address employee concerns through ongoing communication and support.

• Encourage a positive attitude towards AI and foster a culture of continuous learning and adaptability.

By following the FARE process—Familiarize, Assess, Recommend, and Execute—business leaders can strategically implement Gen-AI in L&D and customer education initiatives. This structured approach ensures a thorough understanding of business goals, careful evaluation and selection of AI tools, strategic recommendations for implementation, and effective execution with ongoing monitoring and improvement.

Key Takeaways: The Future is Now - Embrace AI and Use Fractional Learning Leaders to Lead the Way

Today we discussed the impact of Gen-AI on business and how it in combination with the right fractional learning leader, can be used to improve L&D and customer education initiatives.

Key Takeaways in Increased Efficiency:

• Gen-AI automates repetitive tasks in L&D and customer education, freeing up existing resources for more strategic work.

• Enhanced Decision-Making: Data-driven insights from Gen-AI empower businesses to make informed choices about training content and customer support strategies.

• Personalized Learning Experiences: Gen-AI tailors learning paths and customer education to individual needs, leading to better engagement and knowledge retention.

• Improved Customer Satisfaction: AI-powered chatbots and support systems can provide 24/7 assistance and personalized guidance, boosting customer satisfaction.

• Reduced Costs: Automating tasks and offering self-service options through Gen-AI can lead to significant cost reductions in training and customer support.

• Competitive Advantage: By embracing Gen-AI for L&D and customer education, businesses can stay ahead of the curve, improve employee skills, and deliver a superior customer experience.

• Fractional learning leaders can ease this burden on your organization.

Call to action:

Business leaders should proactively embrace Gen-AI and partner with fractional leaders to implement a successful Gen-AI strategy. This will future-proof your organizations.

Summary

Parts 1 and 2 of this article explored the transformative potential of Generative AI while emphasizing the need for readiness in Learning & Development and customer education. We highlighted the role of Fractional Learning Leaders as key guides for organizations implementing Gen-AI effectively. We reviewed 10 tools worth considering for L&D. The FARE process was also presented as a road-map for navigating this change, ensuring successful implementation. Finally, key takeaways were provided to empower decision-makers and future Gen-AI users.

So… AI is here. Are you ready? The time to execute is now and know that Fractional Learning Leaders from are here to guide the way…

Citations:

[1] https://www.forbes.com/sites/rachelwells/2024/01/31/5-ai-tools-for-learning-and-development-teams-in-2024/

[2] https://www.turing.com/resources/generative-ai-tools

[3] https://www.linkedin.com/pulse/best-generative-ai-tools-transforming-education-bernard-marr-apoae

[4] https://blog.cathy-moore.com/ai-tools-for-instructional-designers/

[5] https://www.growthengineering.co.uk/ai-tools/

[6] https://www.eklavvya.com/blog/generative-ai-tools-2024/

[7] https://elearningindustry.com/best-ai-tools-for-training-and-education-top-lms-platforms

For more information about AI or to contact Ron Ateshian, reach out at services@esourcecorp.com